Privacy Policy
Last updated: June 28, 2026
This Privacy Policy describes how NOVA RIDGEWAY LLC (hereinafter referred to as "we," "us," or "our") handles personal information when you browse our website (novaridpets.com), use any features we provide, place an order, or contact us.
Company Information:
Legal Company Name: NOVA RIDGEWAY LLC
Registered Address: 1490 LAFAYETTE ST STE 158 DENVER, CO 80218
Contact Email: service@novaridpets.com
1. Scope of This Policy
This policy applies to anyone whose information we process through our services. By accessing or using our services, you acknowledge that you have read and understood our data practices as described in this policy.
2. Information We Collect
We collect personal information to provide, improve, and protect our services. This includes:
Information You Provide: Contact details (name, email, phone, shipping/billing address), transaction details (items purchased, payment confirmation), and communications (support queries, fit/sizing inquiries).
Information Collected Automatically: Device identifiers, IP address, browser type, operating system, and navigation patterns via cookies and similar technologies.
Information from Third Parties: Data from payment processors, shipping/logistics partners, and advertising platforms to facilitate order fulfillment and service improvement.
3. How We Use Personal Information
We process personal data based on the following grounds:
Contractual Necessity: To process orders, manage accounts, and deliver products.
Legitimate Interests: To prevent fraud, maintain security, troubleshoot issues, and improve user experience.
Consent: Where required by law (e.g., for certain marketing communications), we will obtain your express consent.
4. Cookies and Similar Technologies
We use cookies to enhance your experience. These help the site function, remember your preferences, and provide relevant advertising. You may manage or disable cookies via your browser settings; however, please note that this may affect the functionality of some parts of our site.
5. Sharing of Personal Information
We disclose personal information to third parties only for legitimate business purposes, including:
Service Providers: Hosting, payment processing, shipping/fulfillment, and analytics.
Legal Compliance: When required by law, legal process, or to protect our rights and safety.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, data may be transferred to the relevant third party.
6. International Data Transfers
We may process and store your personal information within the United States, as well as transfer such data to third-party service providers located in other countries worldwide to fulfill order fulfillment, payment processing and customer service operations. When we share your personal data across international borders, we implement consistent technical, administrative and physical security safeguards to protect your personal information in compliance with the Colorado Privacy Act and applicable U.S. federal data security standards
7. Your Data Rights
Under the Colorado Privacy Act (CPA) and applicable U.S. federal privacy laws, all consumers hold the following rights regarding their personal data held by us:
Right to Access & Rectification: You may submit a request to obtain a full copy of the personal data we store about you, or ask us to correct any inaccurate or incomplete information.
Right to Erasure: You have the right to request permanent deletion of your personal data from our records, subject to limited legal exceptions such as pending orders or mandatory record retention rules.
Right to Opt Out of Targeted Advertising & Data Sales:You may opt out of us selling your personal information or using your data for targeted behavioral advertising and automated profiling that creates significant legal or similar impacts on you.
Right to Data Portability:Upon your request, we will provide your personal information in a machine-readable, standardized format for you to transfer to other service providers.
Withdrawal of Consent: If you previously granted us consent to process your personal data for specific purposes, you may revoke that consent at any time with no adverse consequences to your shopping experience.
To exercise these rights, please contact us at service@novaridpets.com. We will respond to your request within 30 days.
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected such data, we will take immediate steps to delete it.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. The "Last updated" date at the top will indicate when changes were made. Your continued use of our services constitutes acceptance of the revised policy.
11. Contact Us
For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact our support team:
Email: novaridpets.com